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Conditions of Use
Terms and conditions
The following terms and conditions govern the contractual relationship between ROKO Kunststoffe and the natural persons who purchase our goods through our online store (hereinafter referred to as "buyer"). In each case, the valid version at the time of the conclusion of the contract is decisive.
2. Contractual partner
The purchase contract is concluded with:
ROKO Kunststoffe GmbH & Co. KG
Hauptstr. 17-19
55120 Mainz / Germany
HRA 44003
Registry court AG Mainz
You can reach our customer service for questions and complaints
Monday to Friday from 8:00 to 16:00 by calling: +49 (0) 6131 - 886 8887
and preferably by e-mail under: kontakt [at] roko-kunststoffe [.] de.
3. Offer and conclusion of contract
By clicking on the button [Order here with obligation to pay] you place a binding order of the goods listed on the order page. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order.
4. Right of revocation, instruction of revocation, consequences of revocation
Right of Withdrawal
(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)
Right of revocation
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us:
ROKO Kunststoffe GmbH & Co. KG, Hauptstrasse 17-19, 55120 Mainz / Germany,
phone number: +49 (0) 6131 / 886 8887; fax number +49 (0) 6131 - 901 5309,
E-Mail-adress: kontakt(at)roko-kunststoffe.de.
by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can download the withdrawal form from our website (here) and submit it to us. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such withdrawal. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not exist with contracts
-for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
-for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
-for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery,
-for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
-for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract but which can not be delivered until 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence,
-for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery
-for the delivery of newspapers, magazines or magazines other than subscription contracts.
Download Articles (e-books)
End of revocation
5. Returns
As soon as you revoke the contract or indicate your desire to return, we ask you to stamp the shipment sufficiently and insured (preferably as a package with Hermes shipping) to send back to us.
6. Prices
All prices are in EURO.
Private customers incl. VAT plus applicable shipping costs.
Commercial customers plus VAT and plus applicable shipping costs.
In each case the price applies at the time of the order.
7. Delivery
The delivery takes place no later than 3-4 working days after receipt of payment, as far as the item description does not expressly specify a deviating delivery time, or a different delivery time has been expressly agreed.
8. Payment
Unless expressly agreed otherwise, the delivery of an ordered goods is only against advance payment (bank transfer or PayPal).
9. Retention of title
The sold goods remain until the complete payment in the property of the company ROKO Kunststoffe GmbH & Co. KG. The customer is not entitled to acquire the property until the acquisition of the property. He undertakes to inform the seller immediately if third parties assert rights to the goods.
10. Warranty
a) If there is a material defect, the statutory warranty claims,
unless otherwise stipulated in b) and c).
b) For consumers, the warranty claims for the purchase of used items, except for the claims for damages listed in § 309 No. 7 a and b BGB, expire after one year.
c) For entrepreneurs, claims for defects for new goods expire after one year, for used goods the warranty is excluded. Excluded from the shortening of the warranty claims are the claims for damages listed in § 309 No. 7 a and b BGB.
d) The photos used to describe the products are sample photos, which serve as an illustration. It should be noted that depending on the screen and the selected screen display colors and sizes are displayed differently. Decisive is the respective item description.
11. Jurisdiction agreement
a) If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our exclusive place of jurisdiction shall be Mainz / Germany for all claims arising out of or on the basis of this contract.
b) Section 11 a) shall also apply to persons who have no general place of jurisdiction in Germany, or persons who have relocated their domicile or habitual residence outside of Germany after conclusion of the contract, or their domicile or habitual residence at the time of filing the action is known.
Valid from 01.01.2022
- Scope
- Contractual partner
- Offer and conclusion of contract
- Right of revocation, instruction of revocation, consequences of revocation
- Returns
- Prices and shipping costs
- Delivery
- Payment
- Retention of title
- Warranty
- Jurisdiction agreement
The following terms and conditions govern the contractual relationship between ROKO Kunststoffe and the natural persons who purchase our goods through our online store (hereinafter referred to as "buyer"). In each case, the valid version at the time of the conclusion of the contract is decisive.
2. Contractual partner
The purchase contract is concluded with:
ROKO Kunststoffe GmbH & Co. KG
Hauptstr. 17-19
55120 Mainz / Germany
HRA 44003
Registry court AG Mainz
You can reach our customer service for questions and complaints
Monday to Friday from 8:00 to 16:00 by calling: +49 (0) 6131 - 886 8887
and preferably by e-mail under: kontakt [at] roko-kunststoffe [.] de.
3. Offer and conclusion of contract
By clicking on the button [Order here with obligation to pay] you place a binding order of the goods listed on the order page. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order.
4. Right of revocation, instruction of revocation, consequences of revocation
Right of Withdrawal
(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)
Right of revocation
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us:
ROKO Kunststoffe GmbH & Co. KG, Hauptstrasse 17-19, 55120 Mainz / Germany,
phone number: +49 (0) 6131 / 886 8887; fax number +49 (0) 6131 - 901 5309,
E-Mail-adress: kontakt(at)roko-kunststoffe.de.
by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can download the withdrawal form from our website (here) and submit it to us. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such withdrawal. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not exist with contracts
-for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
-for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
-for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery,
-for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
-for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract but which can not be delivered until 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence,
-for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery
-for the delivery of newspapers, magazines or magazines other than subscription contracts.
Download Articles (e-books)
End of revocation
5. Returns
As soon as you revoke the contract or indicate your desire to return, we ask you to stamp the shipment sufficiently and insured (preferably as a package with Hermes shipping) to send back to us.
6. Prices
All prices are in EURO.
Private customers incl. VAT plus applicable shipping costs.
Commercial customers plus VAT and plus applicable shipping costs.
In each case the price applies at the time of the order.
7. Delivery
The delivery takes place no later than 3-4 working days after receipt of payment, as far as the item description does not expressly specify a deviating delivery time, or a different delivery time has been expressly agreed.
8. Payment
Unless expressly agreed otherwise, the delivery of an ordered goods is only against advance payment (bank transfer or PayPal).
9. Retention of title
The sold goods remain until the complete payment in the property of the company ROKO Kunststoffe GmbH & Co. KG. The customer is not entitled to acquire the property until the acquisition of the property. He undertakes to inform the seller immediately if third parties assert rights to the goods.
10. Warranty
a) If there is a material defect, the statutory warranty claims,
unless otherwise stipulated in b) and c).
b) For consumers, the warranty claims for the purchase of used items, except for the claims for damages listed in § 309 No. 7 a and b BGB, expire after one year.
c) For entrepreneurs, claims for defects for new goods expire after one year, for used goods the warranty is excluded. Excluded from the shortening of the warranty claims are the claims for damages listed in § 309 No. 7 a and b BGB.
d) The photos used to describe the products are sample photos, which serve as an illustration. It should be noted that depending on the screen and the selected screen display colors and sizes are displayed differently. Decisive is the respective item description.
11. Jurisdiction agreement
a) If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our exclusive place of jurisdiction shall be Mainz / Germany for all claims arising out of or on the basis of this contract.
b) Section 11 a) shall also apply to persons who have no general place of jurisdiction in Germany, or persons who have relocated their domicile or habitual residence outside of Germany after conclusion of the contract, or their domicile or habitual residence at the time of filing the action is known.
Valid from 01.01.2022
Payment methods
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